How To Handle Issues That Arise With Bridal Stores And Your Wedding Dress

How To Handle Issues That Arise With Bridal Stores And Your Wedding Dress

How To Handle Issues That Arise With Bridal Stores And Your Wedding Dress. Mobile Image

Jan 04, 2023

Are you a bride who is shopping for your wedding dress and wondering what might happen if something goes wrong with your wedding dress or the ordering process? Today we going to give you all of our expert tips for how to handle any issues, problems or drama that might happen with your wedding dress as well as advice on how to work with your bridal dress shop to resolve the issue. Wedding dress shopping can be an emotional and stressful experience for brides and the last thing we want you to worry about is something going wrong with your bridal dress order or having to deal with a shipping delay on top of all the other wedding planning tasks you are already juggling.

It’s only natural to be worried about something going wrong with such an important element to your wedding day. It can be hard for brides to not have complete control over all the wedding details. This is where it is important to purchase your wedding dress from a bridal store you trust and that has a good reputation. We are going to give you all the tips and advice brides need to know so they can be prepared to handle any issues that may arise with your wedding dress or bridal store. 


When you are dealing with wedding dresses and the bridal fashion world, so much of the process is customized and tailored to each individual bride and each wedding gown. There are many steps in the manufacturing process that can have an issue arise. Your bridal store could order the wrong size dress, the alterations on your wedding dress could go wrong, or there could even be a delay in the shipping of your wedding dress as we are currently experiencing with the post-pandemic recovery supply chain delays in wedding dresses.


Stress levels may already be high while you are planning your wedding and no bride should have to deal with the added element of worrying about their wedding dress. But mistakes do happen and we are here to give you the next steps on how to handle any issues with your wedding dress. 


Mistakes Can Happen


If you are ready to go shopping for your wedding dress or perhaps you are a bride who has already ordered your wedding dress, we want to help prepare you in the off chance that something does go wrong with your wedding dress. Mistakes do happen, that is just a fact of life when humans are involved. Anything that humans are involved with, there is always a chance for error, but it is not intentional. 


If something goes wrong with your wedding dress, we encourage you to do your best to not overreact. We know this is easier said than done, especially when there is so much at stake when wedding planning. This is good advice for all aspects of wedding planning because there are so many moving parts on a wedding day. Remember that all of your wedding vendors are doing their best to create an amazing day for you and your partner.


Approach the situation regarding your wedding dress with kindness and calmness. Ask what happened to cause the problem and ask what can be done to remedy the situation.

Just take a moment to breathe and work with your bridal consultant in the dress shop, or any wedding vendor from a calm and productive point of view to figure out the solution to your problem. 


Be Calm


If you find that there is an issue with your wedding dress, confronting the bridal store with anger is not going to solve your problem. Bridal stores are in the customer satisfaction business and if there is an issue, that store is going to want to bend over backward to fix the mistake. They will work with you to create a solution, but causing friction is not going to help the situation. 


Handle any issues with your wedding dress or wedding planning with grace. Know that it was an honest mistake and there will be an answer to the problem. It happens very rarely, but even our bridal dress stylists at Lovella have made mistakes. We may have ordered a wedding dress in the wrong size or the wrong color, but it’s all an accident and never done intentionally. There is also a chance that the error happens on the manufacturer's side, but your bridal dress store will work with them to correct the problem.


This is why it is so important to work with a bridal store that has a great reputation and works hard to make their cliens and brides happy. At Lovella, we work really hard on our reputation but we're also very clear on the types of brides that we want to serve. We are not the right fit for every single bride because not every bride is going to value our expertise, our knowledge, and our process. If we make a mistake, we own it and we fix it, whatever that remedy looks like. Be sure you feel comfortable and have trust in whatever bridal store you choose to shop at. 


Video: How To Handle Issues That Arise With Bridal Stores & Your Wedding Dress


If you are a bride worried about something going wrong with your wedding dress, be sure to watch this week's advice video all about how to handle issues that arise with bridal stores and your wedding dress



Mutual Understanding


Be sure to do some research on bridal stores before you go wedding dress shopping. Make sure you are shopping at a bridal store with a good reputation and one that you trust. You want to do business with a store and a stylist that you connect with. For more, be sure to read our tips for picking the right bridal dress shop for you and learn the best questions to ask your bridal dress shop before you purchase your wedding dress.


There needs to be a mutual understanding that it’s not just about the bridal store making the sale or you buying a wedding dress, it needs to be a win-win for both parties. It’s all about helping brides find their dream wedding dress and sending them down the aisle feeling beautiful and confident. You want to feel in partnership with the bridal store and not feel just seen as a potential sale. 


If a mistake or error happens, come from a place of understanding. Even though you might be fuming, take a step back and take a moment to think. When you are fuming is not the time to have a conversation with the bridal dress store. People will go above and beyond for you in any aspect of your life so long as you treat them with respect and understanding and have an open dialogue.


Trust Your Bridal Store


Our biggest piece of advice for how to handle issues that arise with your bridal store or your wedding dress is to shop at a bridal store that you trust. You want to find a store that owns up to its mistakes and knows how to handle problems. If a wedding dress store is deeply discounting bridal gowns, it can be a sign that they are struggling and may not be able to properly handle any mistakes that may happen. 


Ask questions when you are dress shopping. Ask your bridal stylist what happens if something goes wrong with your wedding dress order or alterations. Their reaction and response will give you a good indication of whether or not this bridal store will be a good fit for you. 


Great Relationships


In addition to brides feeling comfortable and trusting their bridal dress store, you want to be sure your bridal store has great relationships with its wedding dress manufacturers and bridal gown designers. There is so much that goes on behind the scenes when it comes to bridal fashion. There are many tasks on the back end at bridal stores that consumers never think about and the same is true for the manufacturers. 


If your wedding dress is running late, that may not be your bridal store’s fault. We always encourage brides to order their wedding dress as quickly as possible, at least nine months to one year before their wedding date. If there is a delay with your wedding dress, that could be on the manufacturer’s end.


This chain from manufacturer to bridal store to bride needs to have trust. If your bridal store has a great relationship with its wedding dress designers and manufacturers, then they will be able to work together and support each other in reaching a solution in the chance that there is a problem that arises with your wedding dress. 


Just remember that there there is always a solution and if some something doesn't go according to plan with your wedding dress, there is a reason for it and you must trust the process. Keep communication open with your bridal store and bridal stylist and know that a solution will be found. 


More Wedding Dress Shopping Advice


We hope you have found these tips helpful for dealing with issues while wedding dress shopping. For more helpful wedding dress shopping tips and advice, be sure to check out our past posts:



About Lovella


If you're shopping for your perfect wedding dress, come visit us at Lovella Bridal in Glendale, CA. We carry wedding dresses in all sizes and styles, including plus-size bridal gowns and a full selection of veils and accessories. Lovella Bridal is the premier, luxury bridal wedding dress shopping boutique located in Los Angeles, California. Lovella features couture, feminine, modern and chic bridal gowns in all sizes from the best wedding dress designers. Schedule an appointment to find the wedding dress of your dreams at Lovella Bridal. We can't wait to help you!



About Wedding Fashion Expert


Our wedding dress shopping tips and advice are from Nayri, Lovella's own, in-house wedding fashion expert. Nayri is truly the expert when it comes to bridal fashion and wedding style. As the Wedding Fashion Expert, Nayri is the top bridal fashion stylist and the best-selling author of the book "I'm Getting Married And I Have Nothing To Wear," the ultimate guide to helping brides find their wedding day style and their perfect wedding dress. You can subscribe to her YouTube channel or listen to her podcast for more helpful and practical advice on wedding dress shopping.